My first impression of the site was that it’s badly made, and it only got worse from there.
I get emails saying I’ve been awarded free spins, but the games either don’t exist or the spins fail …. More
Casino.com is an online casino that offers hundreds of video slots and casino games by different providers, including Microgaming, Playtech and many others. The casino is committed to giving its players a fair and exciting gaming experience and monitors their Random Number Generator closely. Available in multiple languages, Casino.com is an entity of Mansion Casino Limited and is governed by Gibraltar Law, AAMS and the UK Gambling Commission.
Casino.com has been in operation since 2008 (it was a casino software website before the URL was sold). The casino is owned and operated by Mansion Gaming, a huge Asian corporation that has been in the land-based and online casino business for over 2 decades. While some of their other brands are focused on Asian players, they use Casino.com to attract a more global audience; this is not shocking given the URL is so easily searched.
Casino.com offers a multitude of video slots starting with Irish Luck slot, Great Blue slot, Wild Spirit Slot, and Silent Samurai slot. Some of the other titles available are Party Line slot, Fountain of Youth slot, Haunted House slot, Tropic Reels slot, Golden Tour slot.
There are more than 200 games here. Not the best result and not the worst one – but quality is more important than the quantity, we believe. The games are good here – Microgaming company is a reputable software development company, so the games are not only safe and fair, they are also very exciting, have nice sound effects and very cool graphics.
Let’s be honest: there are no casinos that can name a withdrawal their strong suit. Sometimes the problem occur, and it’s not always the casino’s fault – they may need more information to complete the verification process, or they can ask for more and more scans of your documents. It’s not a luxury, it’s a necessary thing that must be done in order to not to send your money to the carders or scammers.
When it comes to live gaming, Casino.com supports a list of live casino games such as Live Blackjack, Live Sic Bo, Live Baccarat, and Live Mahjong Pai Gow.
Without any doubt, the easiest way to get in touch with a support representative is via the Live Chat service. As was the case with the phone, the Live Chat support is offered in a myriad of languages. So being fluent in English is not a necessary requirement in order to receive comprehensive assistance. What further adds to Casino.com’s merits is the fact the agents are expertly trained to deal with all sorts of issues.
Friendly customer support agents at Casino.com are available day and night, all year round. In case players face any issues regarding their accounts, the support team can be reached via UK Free Phone, an international number or by email. The live chat is available round the clock, the support agents are real professionals (and they are also friendly!) and everything is ok here.
The customer service is great, the withdrawal times however are a joke, 5 working days and then they process.. unfortunately it lets them down!!